Read below for details.
What are the available payment methods?
The various payment methods available to complete your order include iDEAL (holders of Dutch bank accounts only), credit card (VISA, MasterCard or American Express), PayPal and by using a TI SENTO gift card.
Can I also pay for my order after I have received it?
If you prefer not to pay for your order right away but only after you have received it, you can select credit card and PayPal.
How does the iDEAL payment method work?
If you choose to pay for your order with iDEAL (note: you must have a bank account in the Netherlands to use this payment method), you immediately pay for your order in your bank’s secure online payment environment. If you choose to pay with iDEAL, you do not need to sign up on our website in advance, create an account or download any files. All payment details are automatically completed for you and you immediately receive a message informing you that your payment was successful. The iDEAL payment will immediately show up in your account details.
How do credit card payments work?
If you choose to pay for your order by credit card, your card will be charged as soon as the order has been delivered. Credit card payments are managed through our payment provider, Mollie.
How do PayPal payments work?
If you prefer to pay by PayPal, you can choose to pay for your purchase by credit card, bank transfer or another payment method linked to your PayPal account. The funds are then securely transferred through PayPal.
How can I pay with a TI SENTO gift card or promotion code?
TI SENTO giftcard’s and promotional codes can also be used as payment methods at the checkout. You can also use both by adding them in succession. At the checkout, you’ll see a placeholder with the words “gift card or discount code”. Type your code in and click “apply”. If you have more than one code that you wish to use, repeat this again.
Billing & financial details
Can I view invoices which have already been sent?
If you would like to review an invoice you received when confirming your order, please contact our Customer Service department for a copy of your invoice.
The invoice I received is incorrect. What should I do?
If you have received an incorrect invoice, please contact our Customer Service department. If you do so by email, we would like to ask you to enclose the invoice in question, so we have all the details we need available. If you prefer to contact us by telephone about your invoices and/or financial details, please make sure you have details such as your order number and/or invoice number to hand.
How can I be refunded for my order?
We will refund you as soon as we have correctly received your return shipment or cancellation request.
Any refund will be automatically re-issued to the payment method you used to place your original order. If you paid with a credit card, your refund will be visible on the next credit card statement. Please note that every credit card company has their own processing time, which we cannot control. If you purchased your item with PayPal, the credit will be refunded to your PayPal account. Any purchases made using iDeal will be refunded to the same bank account used to place your original order.
When will I be refunded for my order?
We will refund you as soon as we have received your return shipment and will send you an email confirmation. This is usually done within 5 working days after you have sent your return shipment. If you paid by iDEAL, you will be refunded the amount within 3 working days. If you chose credit card or PayPal as a payment method, the amount will be refunded within 5 working days.
If you are receiving a refund not because you returned a shipment but because you cancelled an order, you will be refunded within 3 working days after we have received your cancellation request.
I have not yet received a refund. What should I do?
If you have returned or cancelled items but the period of 5 working days set for repayment has expired, please contact our Customer Service department.
The refund I received is incorrect. What should I do?
If you have received an incorrect refund, please contact our Customer Service department. We request that you keep all details to hand so we can assist you fully and more efficiently.