Orders & Delivery

Placing an order

Every purchase is gift-wrapped with infinite love and care before leaving our atelier. 

How do I place an order?
Once you have selected an item you would like to order, you can add it to your shopping cart. If you would like to continue browsing, you can do so without any problem. The item you have selected will remain in your shopping cart. If you don’t want to continue browsing but would prefer to place your order right away, click '’Check out’ and log into your account. If you do not yet have an account, you can create one now with "Save this informatie for next time". Alternatively, you can choose to place your order as a guest (i.e. without creating an account).

Checking your order
You will be asked to provide your details and the address to which you would like your order to be delivered. You can indicate whether the delivery address is the same as or different from the billing address.Click on 'Continue to payment method'.

Payment and order completion
Select a payment method. You can pay with:

• iDEAL (Dutch bank accounts only)
• credit card
• PayPal
• TI SENTO giftcard.

I would like to have something sent as a gift.
If you would like to surprise someone with a beautiful gift, you can provide an alternative delivery address when placing your order. If you choose to send a gift, the price of the item will not be listed on the packing slip. All items will be sent in our luxury TI SENTO jewellery packaging.

Notice! During the SALE period our jewels will be packaged in a luxury silk pouch. The package will fit through your mailbox.

Shipping costs

Depending on your order amount and the destination of your order, shipping may be free of charge.

• Free shipping for orders over $100 outside the European Union. For orders below this amount, shipping costs are standard $15.
• Free shipping for orders from $50 to the Netherlands, Belgium, Luxembourg and Germany.
• Free shipping for orders over $100 to other countries within the European Union.

In the overview below, you can find the shipping options per country, shipping company and any shipping costs:

Terms of delivery

 When will I receive my order?

You will receive a confirmation email as soon as we have received your order. We will immediately start processing your order and preparing it for dispatch. As soon as your order has been processed and is ready to be shipped, you will receive an email from us containing a dispatch confirmation.

For orders placed in the US.
For all orders placed in the United States, you can expect to receive your new TI SENTO jewellery between 8 to 12 business days. 

Custom fees
If you are placing an order with us from outside of the European Union, you may be responsible to pay inbound duties and taxes, which your local customs authority deems appropriate. Each country determines the assessment of duties and taxes differently. TI SENTO does not pay for these fees.

Delivery

If you were unavailable when the parcel was delivered

If you were away when your postman attempted to deliver your parcel, you will receive an ‘absent’ code from your postman which you can use to select a new delivery time on the PostNL site. This new delivery time can be scheduled up to 6 days in advance.

Can I have my order delivered to an alternative address?
Yes, we do provide this option. You can add an alternative delivery address when checking the details.

I was unable to find my order using the Track & Trace code I received.
You can use PostNL’s Track & Trace service to track the status of your parcel. If you receive the error message: 'We were unable to find this code in our system', this may mean PostNL has not yet processed the Track & Trace information. In this case, you can check the status of your parcel the next working day.

If you have still not received your order two working days after it was dispatched and you continue to see this message, please contact our Customer Service department. Our agents will be happy to assist you!